Differences of Tour Operators and Travel Agents

Tour operators and travel agencies in Malaysia are different! And the public has had the wrong perception for a long time. In Malaysia, Tour Operators and Travel Agents are several and different roles. In a factory setting, a tour operator is like the production department and the travel agent is like the Commercial ...

A tour operator is the organizer and supplier of package holidays. It 's often referred to as the land manager. The Tour Company will make contracts with hotels and resorts, airlines and ground transportation such as private cars, buses, vans, ferries and trains, and etc. With all prices and information compiled, the Tour Operator must prepare and distribute detailed packages Directory for Travel Agents in travel agent in Malaysia and even overseas.

The roles and responsibilities of a tour operator booking and organization:

- Transport: Chaffered Car, Bus & Van Chartered, airfare, train tickets, ferry, cruise ticket, other modes of transit vehicles as well as special rickshaw.
- Tour Guide: All Guides must be licensed by the Ministry of Tourism of Malaysia after attending courses and examined in a few professional tour guide.
- Sight Seeing: Input for tourist destinations, eco-tours, tours, diving adventures in the jungle trekking, snorkeling and scuba, island hopping and even crafts or cultural and life experiences.
- Food: breakfast, break or Tea Time Tea, lunch and dinner, both set, buffet or packaged foods.
- Lodging: Hotels, Resorts, service apartments, camping, dormitories, camps, Chalets, tree houses or traditional homes and habitats that host travelers.
- Activities: Tele-game, treasure hunting, paintball, team building, meeting outside the office ...
- Special events: corporate dinner, karaoke contest.

On the other hand, travel agencies do not work tour. Travel agents give advice to travelers who travel, promote and sell the packages that they have a number of tour operators, then administer bookings for guided tours. Travel agencies usually are set up in key locations with heavy traffic such as near the main roads, in crowded malls or on the ground floor of a building.

The roles and responsibilities of a travel agent are:

- Sell ells travel related products and services, particularly package tours to end customers on behalf of third party providers of travel party, such as airlines, hotels, tour operators and tour companies and cruise lines and etc.
- Most travel agents have a special department devoted to travel arrangements for business travelers, while some agencies specialize in commercial and business travelers.
- Some also serve as general service agents for foreign travel companies in different countries.
- Act as an agent for the packages:
- Buy packages or travel services to discount and sell at a profit.
- Obtaining commissions from suppliers and other tour operators.
- Act as an agent Ticket for transportation (airlines, ferries, bus, train, etc &).
- Other transactions are effected: insurance, travel guides, car rental, currency exchange, private guide & etc.
- To offer impartial advice travel to the customer.

Next time, if you travel in small groups less than 10 travelers, it is advisable to hire a travel agent. Do not try to find the best travel agent in Malaysia. There is the myth that! Just go with the travel agent who meets your needs and budget travel agent or tour that he trusted the most. However, if you are organizing a group tour like the Tour Company, Tour Operator will be able to provide a more appropriate personalized service.

The information above are guidelines and advice that 88Holidays provided to its corporate clients in organizing group tours. It is simple but useful information to help organize a successful tour company with many years of experience.


  1. Is their any efficient way to manage caravan accessories for tour & travels to different places according to customer requirements?

  2. Your writings are very good.Very interesting and informative article. Thanks for sharing.I like to read more article like this.Petter Joe